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To ensure a smooth transition from Expensemate to accountabl, we’ve answered your most frequently asked questions.
When will card data move from Expensemate to accountabl?
As a rule all expense data from before 2nd May will be logged with Expensemate on the existing system. Any expenses after the migration date on the 2nd May will be sent to the accountabl platform. For monthly customers we will ensure you have a full statement on the accountabl platform for transactions from the 1st May.
Will there be any service disruption?
Service disruption will be limited. The Expensemate system will be turned off between the hours of 10pm and 2am over the 1st-2nd May, which is a bank holiday Monday. You won’t be able to use the cards during this time, but you will be able to manage expenses on the Expensemate app.
How does this impact expense users?
Each user will still have access to log historical expenses on the Expensemate application after the migration date, but any new information from 2nd May onwards will flow to the accountabl system. Users can access both applications on the 2nd May, but after all transactions are submitted they can delete the Expensemate app.
How will this affect managers?
Managers will still be able to use Expensemate to approve expenses after the migration date, but any new information will flow to the accountabl system. Managers can access both applications on the 2nd May, but after all transactions are submitted they can delete the Expensemate app.
How does this impact administrators and bookkeepers?
Each bookkeeper and admin will still be able to use Expensemate to check expenses after the migration date, but any new information will flow to the accountabl system.
For monthly customers, we advise that you export all transactions up to the end of April from Expensemate, then manage the transactions in May using accountabl.
As for weekly customers, it's a good idea to export transactions up to and including the 1st May from Expensemate, then migrate over to accountabl.
How long will I be able to access data on Expensemate?
You will still be able to log onto Expensemate for a year after the migration date to amend your data. During this time, we suggest that you make a master export of all your data to so that you have an audit trail for HMRC.
Will my data migrate over from Expensemate to accountabl?
Data such as chart of accounts, tax codes, and groups and users will migrate over from Expensemate to accountabl automatically. Transactions will not migrate, instead data from before 2nd May will be in Expensemate, whereas data after the migration will automatically populate in accountabl.
How will payments work through Stripe?
You will be issued a payment link through Stripe that will allow you to activate your account on the 2ndMay. Your transaction based pricing will no longer be billed via your invoice, it will instead appear as an expense transaction line in our system if you chose to use your Expensemate or accountabl card to make a purchase. Alternatively, you can use a separate corporate card or personal card, and make the most of our new receipt capture features.
Will the expensemate app still work?
You won’t be able to use the app to process any expenses during this time. However, we assure you that your data is safe and will be migrated to the new system seamlessly.
If you have any other queries or concerns, reach out to our friendly team at support@accountabl.eco.
